How TechConnect is responding to COVID-19
TechConnect is committed to providing continuous client support while leveraging all CDC best practice guidelines.

TechConnect

TechConnect provides certified Field Technicians for LAN integration, and “smart hands” repair 24 / 7
internationally, with service and pricing that makes it easy to do business.

SENDING YOUR DISPATCH IS AS EASY AS 1-2-3!

1

CHOOSE YOUR TECH SKILL LEVEL:

TECHNICIAN LEVEL 1

CABLING TECHNICIAN

  • Performs troubleshooting & repair for routine wireline and wireless pathway issues, plus standard LAN appliance MACDs
  • Low voltage cable, fiber or 110VAC installation experience
  • Basic experience in hardware diagnosis and software loading
  • Asset inventory and basic site surveys
  • Usually will work with direct supervision but can work self-directed

Typical Tool Kit:

Cell phone, label maker, basic toolbox, 5-ft. ladder, butt-set, punch down tool, tone generator, RJ11/45 crimp tool, fish tape, zip ties, loop-back plug.

TECHNICIAN LEVEL 2

NETWORK TECHNICIAN

  • All the abilities of Technician Level 1, plus:
  • Advanced understanding of Operating Sytem/Hardware diagnostics and software troubleshooting
  • Able to install edge routing hardware
  • Can perform advanced troubleshooting diagnostics and site surveys
  • Network professional certifications from various Hardware/Software OEMs

Typical Tool Kit:

All of Technician Level 1, plus laptop, USB-DP9 adaptor, console cable, and advanced testing & diagnostic tools.

TECHNICIAN LEVEL 3

NETWORK ENGINEER

  • All the abilities of Technician Level 2, plus:
  • Possesses Hardware/Software specific credentials and experience
  • Has certifications and more extensive experience with troubleshooting, analysis, network design, used when specific certification is required (Avaya, Cisco, etc.)

Typical Tool Kit:

All of Technician Levels 1 and 2, plus fiber optic tester, cable certifier, wireless spectrum, and other specified test-set.

2

CHOOSE YOUR ARRIVAL WINDOW:

ROUTINE

Technician arrives in 48+ hours

Uplift Multiplier: No Uplift

SEVERE

Technician arrives in 24-47 hours

Uplift Multiplier: 1.5x Hourly Rate

CRITICAL

Technician arrives in 4-23 hours

Uplift Multiplier: 2.0x Hourly Rate

3

SEND YOUR DISPATCH:

PORTAL

Submit and monitor your ticket using the Agility Portal

EMAIL

Email your dedicated support team via one convenient address

PHONE

TechConnect dispatchers are ready to answer your call 24 / 7 / 365 days a year

The TechConnect certified Project Management team connects strategy to delivery, offering a
top of the line project management service that is tailored to your needs.

DESIGN

The TechConnect certified Project Management team connects strategy to delivery, offering a top of line project management service that is tailored to your needs.

LOGISTICS

Leveraging our material vendor relationships, you can pass the headache of ordering and tracking materials to our project team and trust that you will have quality products delivered on time. TechConnect Project management will then manage the hardware deliveries, providing tracking and issue resolution.

SCHEDULING

Calling several sites to align access can be a very cumbersome process. The TechConnect project team will work with you or your site(s) to build a schedule that works for everyone, tracking openly scheduled dates, times, planned remote support and who we confirmed the appointments with as needed.

REPORTING & COMMUNICATION

As a true Project Management company, reporting and communications are thorough and built around your needs. We provide the kind of experience you didn't know was possible, until now. Our client portal, Agility, provides quick access to your schedule and site level reporting – even from your phone! Your updates are now, literally, in the palm of your hand! We also provide a dedicated TechConnect project team that relays scheduling, proactive reminders, onsite/offsite issues and resolutions, daily/weekly project status, and more! Tracking key performance metrics on each site visit, we build on our efficiencies and constantly improve your experience.