How TechConnect is Responding to COVID-19

TechConnect is committed to providing a safe and healthy workplace for all workers, customers, and clients. To ensure we have a safe and healthy workplace, TechConnect has developed the following COVID-19 Preparedness Plan in response to the COVID-19 pandemic. Managers and workers are all responsible for implementing this plan. Our goal is to mitigate the potential for transmission of COVID-19 in our workplaces and communities, only through this cooperative effort can we establish and maintain the safety and health of all persons.

We are lucky to be in a field that provides us the opportunity to transition our internal workforce to operate 100% remote. To ensure that our quality of work is not impacted, we have made all efforts to ensure our employees have no lack of home office hardware and no restrictions to our day to day software tools.

RULES FOR FIELD SERVICE SUPPORT

Our techs in the field are the ones at true risk and we make every effort to ensure we are following locale based COVID guidelines for each truck roll.

• Our talent pool is required to report COVID-19 symptoms as well as exposure immediately. Job cancellations due to a tech falling ill or expecting exposure are communicated to the customer immediately and a new tech is sourced to fulfill our scheduled obligations.
• Techs are hired local to the job site to prevent issues or delays with travel restrictions as well as cross contamination of regions where travel is allowed.
• Techs are always equipped with fresh masks and gloves for every truck roll.
• We inquire with the customer as well as the site to gather any know restriction or company measures to ensure our techs are prepared upon arrival. This would include temperature checks and signature validation that they are experiencing no COVID symptoms for the last 24 hours.
• We monitor global news and well as local governor statements to ensure we react appropriately to the everchanging law enforcement orders.

We maintain a continued monitoring effort of the situation and adjust our safety precautions as new information arises.